Terms of Service

Last Updated: 2026-05-14

1. Acceptance of Terms

By accessing or using the website located at porbital.com (the "Site") and the software services provided by Porbital ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not access or use the Site or our services.

These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Porbital provides software solutions and related digital services. The specific features, functionality, and availability of our services may vary. We reserve the right to modify, suspend, or discontinue any part of the Service at any time without prior notice.

3. User Accounts

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Provide accurate, current, and complete information.
• Notify us immediately of any unauthorized use of your account.
• Accept responsibility for all activities conducted through your account.
• We reserve the right to terminate accounts that violate these Terms or engage in fraudulent activity.

4. Intellectual Property

The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Porbital, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site without our prior written consent.

5. Prohibited Conduct

You agree not to:

• Use the Site for any illegal purpose or in violation of any local, state, national, or international law.
• Attempt to gain unauthorized access to the Site, server, or database connected to the Site.
• Interfere with or disrupt the integrity or performance of the Site or third-party data contained therein.
• Use any robot, spider, or other automatic device to monitor or copy the Site without permission.
• Transmit any viruses, worms, defects, Trojan horses, or any items of a destructive nature.

6. Refund Policy

We strive to ensure customer satisfaction. However, due to the nature of digital software and services, our refund policy is as follows:

6.1 Eligibility for Refunds

• Digital Products: Refunds for software licenses, downloads, or digital access are generally non-refundable once the product has been downloaded, accessed, or the license key has been issued, unless the product is defective or does not function as described.
• Service Subscriptions: If you are subscribed to a recurring service, you may request a refund for the current billing cycle if you cancel within 14 days of the initial purchase, provided you have not utilized more than a minimal portion of the service.
• Defective Products: If you experience technical issues that prevent the software from functioning as advertised, please contact our support team within 30 days of purchase. Upon verification of the defect, we will offer a repair, replacement, or full refund at our discretion.

6.2 How to Request a Refund

To request a refund, please contact our support team with your order number and a detailed description of the issue. We will review your request and respond within 5–7 business days.

6.3 Exclusions

Refunds are not available for:

Failure to read documentation or installation guides.

• Issues caused by user error, incompatible hardware/software environments, or third-party modifications.
• Custom development work or consulting services already performed.
• Free trials or promotional offers.

7. Cancellation Policy

7.1 Subscription Cancellation

If you have purchased a subscription to our services:

• You may cancel your subscription at any time through your account settings or by contacting support.
• Cancellation will take effect at the end of your current billing period. You will continue to have access to the service until the paid period expires.
• No refunds will be issued for partial months or unused portions of a billing cycle unless otherwise stated in our Refund Policy.

7.2 Account Termination by Porbital

We reserve the right to suspend or terminate your account and access to the Service immediately, without prior notice, if:

You breach any provision of these Terms.

• We suspect fraudulent or illegal activity associated with your account.
• We cease providing the Service (in which case we will provide notice where feasible).
• Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Site.

8. Payment Terms

All fees are non-refundable except as expressly stated in Section 6 (Refund Policy). Prices are subject to change without notice. By placing an order, you authorize us to charge your selected payment method. We use third-party payment processors to handle transactions; we do not store your credit card information on our servers.

9. Disclaimer of Warranties

THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. PORBITAL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE SITE.

WE DO NOT WARRANT THAT:

• THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
• DEFECTS WILL BE CORRECTED.
• YOUR USE OF THE SITE IS AT YOUR SOLE RISK.

10. Limitation of Liability

IN NO EVENT SHALL PORBITAL, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

11. Indemnification

You agree to defend, indemnify, and hold harmless Porbital and its affiliates, officers, agents, and employees from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service, including, but not limited to, your use of the Service's content, services, and products, your use of any third-party websites, and any content you post.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Site after such changes constitutes your acceptance of the new Terms.

14. Contact Information

If you have any questions about these Terms, please contact us.